Delivery Times
- Standard delivery: from 10 to 20 days after we recieved prepayment. We strive to deliver your order as quickly as possible, but the exact timing depends on the location and availability of the product in stock.
- For your convenience, we also offer a self-pickup option. You can collect your order directly from our store in Vake.
Payment terms
To place an order for delivery, we require a 50% prepayment of the order total.
The remaining amount is paid upon receiving the sneakers at our store.
If you wish to receive your order remotely, before shipment you must pay the full cost of delivery including shipping beforehand.
You can make a prepayment or pay for your order in any convenient way:
- Remotely by bank transfer
- Cash at our store
- Using a terminal at our store
We value your trust and strive to offer you the best shopping experience. If you have any questions regarding payment or delivery, please contact us.
Return Policy
At the Stepper store, we care deeply about each customer and offer a sneaker return service if you are unsure about the size.
All returned sneakers are put back on sale in our store, where they will wait for their new owner!
Before accepting a return, we need to ensure that the next owner receives the same new sneakers as you did! That’s why we have established a few simple return rules to make the process as comfortable as possible for you:
- Keep the original packaging in the condition you received it from us (all tags, stickers, and additional accessories, such as laces, must be preserved; otherwise, the set will be incomplete, and we won’t be able to sell the sneakers in our store).
- Maintain the new condition of the shoes, do not use them outdoors or in the gym (unfortunately, after use outdoors or in the gym, the shoes will be considered used, and we will not be able to sell them in our store).
Yes, it’s that simple! As soon as we receive your pair in our store and check the condition and completeness, you will receive a refund within two business days!
Thank you for your understanding. Let’s treat each other with respect, and even if you decide to return the shoes, please keep them in the condition you would like to receive them.
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